Support

BlueAgent FAQ

Here are answers to some Frequenctly Asked Questions (FAQ). If your question is not answered here, please use the contact form to submit your question.

• What FM frequency is available for transmitting in my area?
  Try using the radio locator web site to find a vacant frequency. This web site’s address is: www.radio-locator.com/cgi-bin/vacant.

• Why does the FM broadcast have a periodic ticking noise in it?
  There may be interference from the BlueFlyers' periodic Bluetooth scans. Move the FM transmitter unit further away from the BlueFlyers' Bluetooth transmitter.

• Why does the FM transmission sound quiet?
  Be sure the input level control on the transmitter is turned up.

• Why does the FM transmitter turn itself off?
  The FM transmitter has an Auto-OFF feature, this is enabled by holding the power button down for an extended period of time. Turning the unit off and back on clears the auto shut-off.

• Why does the Bluetooth signal from the unit seem weak?
  Make sure that the base unit is near a window in the front of the house and a line-of-sight path to the street is available. Solid walls inside the house and objects and structures outside the house will attenuate the Bluetooth signal strength. Make sure the window does not contain a metal film tint which will attenuate the signal strength.

  Using a stronger antenna on the Bluetooth transmitter will increase the unit’s range. Locating the unit by a window on the second floor of a two story house may also increase range.

• Why can’t I receive a flyer or a specific type of file on my Bluetooth device?
  Make sure Bluetooth is powered on. Some devices may automatically power Bluetooth off.
  On some cell phones, such as a Motorola, the phone must be put into discoverable mode (“Find Me”) before the phone allows Bluetooth connections.

  Some cell phones will not accept certain file types or do not support all fields in a virtual business card (vCard). This may result in a partial file set being received on the phone.

  Some cellular service providers limit the types of files that the phone will transfer, even if the phone has greater capabilities built into it. Contact the service provider if you feel that a phone’s functionality is being limited.

• Why can’t I view an image on my phone even though I can view images from larger files?
  Some phones don’t only care about the size of the file in bytes, but they also care about the size of the image in pixels. A large 1500 x 1500 pixel image might compress down to 80 kB using a high compression algorithm, whereas a small 700 x 700 pixel image might only compress to 100 kB using a low compression algorithm.

  Even though both files have a low number of kilobytes and may be accepted by a phone, some phones might not display the large 1500 x 1500 image.

• After downloading the flyer in Passive mode, I cannot immediately download it again, but if I wait a while, I can download it again later. Why?
  In Passive mode, the unit will download the flyer to the same device as many times as requested, though it does have a 90 second timeout. After a device has downloaded the flyer, it will not send it to that device again for 90 seconds. This is to prevent unintentional duplicate requests by consumers.
  

• Why does the BlueAgent reboot itself?
  Be sure the Bluetooth transmitter is properly connected to the base unit. If the software cannot find the transmitter, it will reboot to try to correct the problem.

  The BlueAgent’s logs can be reviewed for information about the unit’s specific problem.

• Why doesn’t the unit connect to the network after I plug in the Ethernet cable?
  The Ethernet cable needs to be connected to unit before it is powered on. Ethernet is only configured when the unit is booting.

• Why do I get an alternating alarm tone when I try to load an update on the BlueAgent?
  1. Make sure there is only one file in the update directory on the USB Flash Drive.

  2. After copying the update to the USB drive, use Windows' "Safely Remove Hardware" function to make sure Windows is done writing the entire update file to the USB drive before the drive is removed from the PC. Compare the size of the update file on the USB drive to the size of the original update file.

  3. If you still experience problems, download the update file again from the BlueAgentHomes.com website to make sure it was not corrupt. Delete the update directory on the USB drive. Create a new update directory and copy the new update file to the USB drive.

• What is your logo?
  Bluetooth was named after a late tenth century king, Harald Bluetooth King of Denmark and Norway. The Bluetooth logo merges the runes analogous to the letters H and B. Following their lead, the BlueAgent logo adds the rune for the letter A after the Bluetooth logo.

• Can I download a User's Manual?
  Yes. It is available by clicking here.